FAQ

 

1. What is EPI Life?

 

2. What is EPI Mini?

 

3. What is EPI Health Concierge?

 

4. What is EPI Virtual Health Folder?

 

5. Is the ECG using the EPI Life/Mini accurate?

 

6. What can the measurement detect?

 

7. Can the ECGs be printed out for reference?

 

8. How are the ECG recordings being transmitted by EPI Life/Mini?

 

9. Can one device be used for multiple users?

 

10. What is the main purpose of Life/Mini?

 

11. Are the ECGs read by computer or by actual persons? Who are the people reading the ECGs?

 

12. Who are suitable for using Life/Mini?

 

13. Can I send the ECG to my doctor?

 

14. Can the device take blood sugar, blood pressure and cholesterol?

 

15. Why is it important to monitor my blood cholesterol, blood glucose and blood pressure?

 

16. Can I use the service overseas?

 

17. What happens when I stop subscribing to the service? Can I still access to all my ECGs?

 

18. Which countries would I not be able to use Life/Mini in?

 

 

1. What is EPI Life?

EPI Life is the world’s first patented mobile ECG device with integrated mobile phone capability that enables the immediate recording and reading of your heart rhythm on the go without the need for any wires. EPI Life is an award-winning technology, designed in Singapore by a leading cardiologist.

Upon recording the ECG, your recordings can be sent to our 24-hour Health Concierge where qualified medical technologists will analyze and respond to your ECG readings by sending a SMS to your EPI Life device.

The EPI Life is also equipped with a health suite function that keeps a record of blood pressure, blood glucose and cholesterol.

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2. What is EPI Mini?

 

EPI Mini, a revolutionary mobile health monitoring device that connects to a user's smartphone via Bluetooth, enables instantaneous recording of ECG and tracking of other health parameters. Through EPI 24/7 EPI Health Concierge service, users of ther EPI Mini are able to receive ECG interpretations in a timely manner and conveniently access their health records via online "Virtual Health Folder". Simple to use, EPI Mini is designated for anyone to keep their health in check anytime, anywhere, simply at the touch of their fingers.

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3. What is EPI Health Concierge?

EPI Health Concierge is a 24 hours service center staffed by health concierge officers, medical technologists, nurses and doctors. Together, this team responds to your ECGs, arranges your referral requests and connects you to your preferred specialists.

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4. What is EPI Virtual Health Folder?

 

EPI Virtual Health Folder is a personalized and secured web-based account for you to track and monitor your health progress. All ECG recordings, blood pressure, blood glucose and cholesterol data sent from your EPI Life/Mini are stored in the Virtual Health Folder.

The Virtual Health Folder can be accessed globally as long as there is internet access.

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5. Is the ECG using the EPI devices accurate?

Clinical studies have been conducted and the findings were published in the European Heart Journal, one of the three leading clinical heart journals in the world. The results indicate correlation to ECGs recorded by a standard 12-lead ECG machine.

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6. What can the measurement detect?

The EPI Life/Mini is able to record ECGs which displays the electrical activity of the heart. It is extremely useful for early detection of abnormal heart rhythms and potentially dangerous heart conditions.

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7. Can the ECGs be printed out for reference?

You can login to your personal health folder account online via the Internet to view and print your ECGs.

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8. How are the ECG recordings being transmitted by EPI Life/Mini?

All ECG recordings are sent to our Health Concierge via GPRS or the Internet as long as there is a valid data connection.

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9. Can one device be used for multiple users?

 

EPI Life
Currently the system is only able to accommodate single user baseline, or a reference ECG to which subsequent ECGs will be compared to. As every users has his unique heart rhythm,our EPI Life is customized for single-user only.


EPI Mini
EPI Mini is able to support up to 5 users with individual subscription for each user.

 

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10. What is the main purpose of Life/Mini?

Often ECGs are not taken at the time when symptoms or feeling of discomfort occurs. EPI Life/Mini enable users to record their ECG during this exact time so that the heart rhythm could be reviewed and the users can refer to physicians at the right time. This is especially useful if the discomfort presented was attributed to underlying heart conditions.

Early detection of heart anomalies can prevent serious and sometimes, fatal situation. The incidence of sudden cardiac deaths (“SCDs”) is on the rise and statistics suggest that SCD claims 1 life every 2 minutes (Source : Heart Rhthym Foundation).

ECG measurements enable a person to monitor one’s heart health, and such monitoring extends to normally healthy person so that the quality of life can be maintained.

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11. Are the ECGs read by computer or by actual persons? Who are the people reading the ECGs?

The ECGs are read by medically-trained technologists and a team of on-call specialists.

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12. Who are suitable for using Life/Mini?

EPI Life/Mini is suitable for use by healthy individuals who are mindful of the importance of health monitoring.

Are you at a higher risk of suffering from heart-related diseases? According to the Singapore Heart Foundation, you are at a higher risk of suffering from heart-related disease if you have one or more of the following conditions:

  • Have a family history of heart diseases
  • Smoke
  • Overweight
  • Have undiagnosed chest pains or palpitations
  • Lack of exercise
  • Have High Blood Pressure
  • Have High Cholesterol Levels
  • Have 1 or more risk factors of Diabetes
  • Hypertension
  • Stressed up

* Source: Singapore Heart Foundation

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13. Can I send the ECG to my doctor?

The ECG can be sent to your doctor via email or fax as and when requested via our 24-hour Health Concierge.

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14. Can the device take blood sugar, blood pressure and cholesterol?

The device allows you to input blood sugar, blood pressure and cholesterol measurements which are sent to your virtual health folder for tracking. However, you are still required to take the readings from another medical device to get the readings.

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15. Why is it important to monitor my blood cholesterol, blood glucose and blood pressure?

Active monitoring is the most effective preventive measure. Moreover, it allows for early detection and timely treatment prior to the onset of chronic diseases.

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16. Can I use the service overseas?

You may use the service overseas as long as you have an active data connection to the Internet. Do note that overseas roaming charges are applicable depending on your telecommunication provider.

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17. What happens when I stop subscribing to the service? Can I still access to all my ECGs?

Online access to your account will be deactivated upon discontinuing the subscription to the service. You may continue to use the device without the ECG response and Health Concierge services.

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18. Which countries would I not be able to use the EPI Life/Mini in?

EPI Life
The current model of EPI Life is Dual-band GSM900/1800 which is fully functional in the presence of a GSM900/1800 network with GPRS. GSM-900 and GSM-1800 are used in most parts of the world: Europe, Middle East, Africa, Australia, Oceania (and most of Asia).

In South and Central America the following countries use the following:

  • Peru – GSM-1900
  • Costa Rica – GSM-1800
  • Brazil – GSM-850, 900, 1800 and 1900
  • Guatemala – GSM-850, GSM-900 and 1900
  • El Salvador – GSM-850, GSM-900 and 1900

The only exceptions are North America, parts of South and Central America, Japan and South Korea, where GSM 900/1800 is unavailable.

EPI Mini
EPI Mini can be used anywhere as long as the paired smartphone is able to download EPI mHealth App and access the Internet.

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